Full lifecycle support for OurMoneyMarket
Beyond point solutions. One AI platform that covers the entire borrower journey — from first contact through to long-term retention — across every channel, connected to Salesforce.
One platform across every stage
Your 6–7 inbound and 60–70 outbound staff each handle different parts of the borrower journey. Lorikeet supports all of them — same Salesforce integration, same team, same platform.
Acquisition
60–70 of your staff are in outbound today — contacting pre-approved borrowers, chasing incomplete applications, re-engaging cold leads. AI handles the first touch at scale, so your team spends time on warm, engaged borrowers instead of cold calls.
What the AI does
- Calls borrowers who dropped off mid-application
- Follows up with pre-approved borrowers who haven't accepted
- Re-engages cold applications after 1–2 weeks
- Sends SMS/email nudges at the right time
- Logs every interaction to Salesforce
What your team does
- Picks up warm leads from AI-qualified handoffs
- Handles complex rate negotiations
- Manages high-value or non-standard applications
- Provides lending specialist callbacks
Sarah started a $15k holiday loan application online but stopped at the Illion bank statement step. The AI calls her the next morning, checks in, and walks her through the 60-second Illion upload process right on the call. If she wants to discuss rates, the AI books a callback with a lending specialist and logs the context to Salesforce.
Onboarding
The gap between pre-approval and funding is where borrowers fall through the cracks. They need to upload bank statements, submit documents, accept loan terms — and every day of delay increases the chance they don't come back. AI keeps the momentum going with proactive nudges and hands-on guidance.
What the AI does
- Sends timely SMS/email reminders for outstanding documents
- Walks borrowers through Illion bank statement uploads
- Explains loan acceptance terms and next steps
- Answers onboarding questions via chat or phone
- Tracks progress and alerts your team when borrowers stall
What your team does
- Reviews and approves loan documentation
- Handles edge cases and non-standard document requirements
- Manages escalations from borrowers who are confused or frustrated
- Final sign-off on funding decisions
James was pre-approved for a $45k debt consolidation loan at 7.99% three days ago but hasn't submitted his bank statements yet. The AI sends an SMS: "Hi James, your pre-approval is ready — just the bank statement step to go. Takes about 60 seconds." If he replies with a question, the AI picks up the conversation in real time and guides him through it.
Active support
Over 50% of your inbound volume is basic enquiries — account statements, payment details, application status, payout letters. Your team of 6–7 shouldn't need to touch these. The AI resolves them instantly with real data from Salesforce, across every channel.
What the AI does
- Provides account statements and balances from Salesforce
- Shares application status and next steps
- Generates payout letters and loan closure details
- Walks borrowers through payment detail changes
- Authenticates borrowers before sharing account data
What your team does
- Handles complaints with full context from the AI handoff
- Manages hardship cases that require human judgment
- Resolves complex loan variations and restructures
- Oversees regulatory and compliance escalations
A borrower calls your support line asking for their latest account statement. The AI voice agent verifies their identity, pulls the statement details from Salesforce, and offers to email a copy — all in under two minutes. No hold time, no queue, no human needed. If they then mention they're struggling with repayments, the AI recognises the hardship signal and transfers them to your team with a full summary.
Retention & collections
Payment reminders, early intervention for at-risk borrowers, and financial hardship detection — all handled with compliance-aware guardrails. The AI knows the difference between a late payment and genuine distress, and acts accordingly.
What the AI does
- Sends payment reminders before and after due dates
- Detects financial hardship signals in conversations
- Offers payment plan information and self-service options
- Routes hardship cases to trained staff with full context
- Maintains compliance guardrails for regulated conversations
What your team does
- Manages genuine hardship cases with empathy and care
- Negotiates and approves payment plans
- Handles legal and regulatory escalations
- Makes decisions on loan restructuring and forbearance
A borrower is 5 days past their payment date. The AI sends an SMS reminder with a link to update payment details or contact support. If they call in and mention they've lost their job, the AI immediately recognises the hardship indicator, expresses empathy, and transfers to your hardship team — with a summary of the conversation, the borrower's loan details, and the payment history already pulled from Salesforce.
Crawl, walk, run
You don't need to automate the entire lifecycle on day one. Start with the biggest immediate impact, build confidence, then expand.
Inbound support
Start with the 50%+ of basic inbound enquiries your team shouldn't need to touch. Chat, email, and voice for account statements, application status, payment details. Biggest ROI, fastest to deploy, lowest risk.
Outbound acquisition
Add AI-powered outbound calling to follow up on incomplete applications and pre-approved borrowers. Augment your 60–70 outbound staff with AI handling the first touch at scale.
Full lifecycle
Extend across onboarding, retention, and collections. Proactive nudges, payment reminders, hardship detection. One platform covering every stage of the borrower journey.
One platform, not five point solutions
Every lifecycle stage shares the same infrastructure. No separate vendors, no integration headaches, no context lost between systems.